The UPS Store

I got on here to leave a glowing review for Marc and his staff for always going above and beyond, and I came upon a derogatory review from ‘Olgs B’ that has me very annoyed. Before I begin my rant, my first thought; however, is why don’t you have your last name made public? If you feel the need to leave such a review, have the nerve to make your entire name public. I take such offense to you, Miss B, to suggest that someone, anyone from this store would steal. Where is your proof that they have stolen either from you or from other customers? Unless you have proof of this happening, how dare you put this in writing, in a Google Review no less. Do you have proof that Marc or one of his staff stole from you? I think not!! Marc and his employees are the most honest people in this industry. I have been using Marc for years, whether it be for Amazon returns or shipping very expensive items, and I have nothing but the best to say about everyone who works there.

Not sure what to say about this location as I have never encountered an issue like this before. 4-5 Amazon returns are missing and Amazon never received the items back. The staff is great but if my items are not making their way back then I have a big issue. That's not fair to the customers. Tge lication manager admitted that items are lost and stolen. Ideally, every time one gets a receipt a pictute of the receipt should be sent to Amazon. Very disappointed. Not sure if I would like to use this location for sending any item back. I hope my missing items are tracked and resolved.

I use UPS for my business and I recently went to the Darien store to ship a package to a customer. I indicated that I would be manually punching in the cc details and I was told that would not be possible because " I am not a regular". I calmly explained that I use both the New Canaan and Norwalk store and that neither of those stores have a problem with the payment process. I even pointed out that I had the receipt from the other box sent that was processed in Norwalk using the same credit card. I said, "So are you telling me to take my business elsewhere? and he said" Yes". I therefore, had to drive to the New Canaan store ( who had no problem with manually punching in the CC#) to ship a package that cost all of $20.00. Unbeknownst to them, it was not my first time in the Darien shop but it MOST definitley will be my last.

Melanie and Greg were the best at this location- I got extraordinary customer service, that was quick, understanding, and treated me well. Went above & beyond! 10/10 :) Thank you! -Davina

‼️Terrible service!‼️ Someone is clearly stealing smth…. If I could give a negative 10, I definitely would! The guy with the black beard refused to tape the box in front of me with valuables in it! What kind of service is this?